STRATEGIC NEGOTIATION & COMMUNICATION 

Michelle DeSantis  Harvard-Trained Negotiator & Experienced Mediator

 

Michelle DeSantis supports business owners, executives, and leaders in high-stakes negotiations, helping them think clearly, communicate with precision, and make strategically sound decisions under pressure. Her approach blends empathy with pragmatism, guiding complex situations toward outcomes that are both durable and actionable.

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Services Include

Mediation: Resolving business, family, and organizational disputes through structured dialogue that protects relationships while producing clear, durable outcomes.

Negotiation Strategy: Designing the strategy behind high-stakes negotiations. Identifying blind spots, assessing leverage, and preparing leaders to enter critical conversations with clarity and control.

Conflict & Communication Advisory: Strategic guidance on how to approach sensitive conversations strategically, reduce escalation risk, and create alignment that strengthens position and performance.

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She has completed the Harvard Business School Negotiation Mastery Program and advanced conflict resolution training at Eckerd College. She has received in-person negotiation training from Chris Voss, FBI Hostage Negotiator. Her experience spans Fortune 500 companies, including State Farm, GEICO, Wells Fargo, and American Express, as well as small to mid-sized businesses and community organizations. Michelle has personally facilitated over 2,000 mediations across civil, family, and organizational contexts.

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Michelle doesn’t rely solely on formal training. She draws from her extensive hands-on, real-world experience to guide clients through complex negotiations and conflicts.

She is known for helping clients navigate the most difficult conversations with confidence, clarity, and strategic foresight.