Michelle DeSantis is a full-time mediator with more than 2,000 resolved cases across the state of Florida, using a results-driven approach, to de-escalate tension and deliver lasting outcomes. She has completed advanced conflict resolution training at Eckerd College and her expertise is further honed through certification at Harvard Business School's Negotiation Mastery Program, where she was among 434 global professionals. Committed to continuous growth, she actively enhances her skills through regular attendance of CMEs, annual attendance at the Family Law Review Course in Orlando and active membership in the Association of South Florida Mediators and Arbitrators, ensuring she remains at the forefront of her field

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Her Experience

Michelle has worked directly with companies such as State Farm, GEICO, Wells Fargo, and American Express, as well as HOAs and small to mid-size businesses, helping resolve complex disputes with clarity, strategy, and lasting results. Her expertise spans a wide range of conflicts:

 • Insurance & Consumer Claims: Personal injury, property damage, debt collection and coverage disputes.

• Community & HOA Conflicts: Landlord/tenant, HOA, and foreclosures

• Family & Divorce: Custody, co-parenting, and marital settlements.

• Business & Contract Disputes: Partnership disagreements, vendor conflicts, and negotiation deadlocks

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Scheduling & Social

For seamless client experiences, Michelle offers easy online scheduling through Calendly and maintains an active presence across social media platforms, where she shares insights and strategies to help others navigate conflict with empathy and integrity. Follow her at @MediatorMichelle on YouTube, Instagram, Facebook, TikTok, and LinkedIn.

 

​Her Approach

She draws from a full range of techniques, from facilitation and evaluation to reality testing, adapting her approach to the needs of each case to help parties reach durable agreements.

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Her Mission

to guide individuals, organizations, and communities in navigating conflict with clarity, empathy, and integrity—partner with Michelle DeSantis for unparalleled expertise and a results-driven approach to conflict resolution.

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Beyond Mediation

When she's not mediating, Michelle enjoys learning, listening to audiobooks, playing pickleball, spending time with friends and family, working out, hiking, enjoying time on the water, or creating social media content designed to provide practical strategies for navigating difficult conversations effectively.​